rbazee Privacy Policy

rbazee collects personal data through several channels, including your account registration form, identity verification submissions, payment transactions, customer support interactions, and your general use of the platform. The categories of personal data we collect include:

1.1 Registration & Identity Data

When you create an rbazee account, we collect your full legal name, date of birth, email address, Bangladesh mobile phone number, and your chosen username. This data is necessary to establish and manage your player account and to verify that you meet the minimum age requirement of 21 years.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations, rbazee may request copies of government-issued identification documents (such as a National Identity Card, passport, or driving licence), proof of residential address, and proof of ownership of your registered payment method. These documents are processed securely and retained in accordance with Section 7 of this Policy.

1.3 Payment & Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, or supported card networks (Visa, Mastercard), rbazee records the transaction amount, payment method type, transaction reference numbers, and timestamps. rbazee does not store full card numbers or mobile wallet PIN codes on its own servers. Payment card and wallet data is handled directly by our payment service providers under their own security standards.

1.4 Technical & Usage Data

rbazee automatically collects certain technical data when you access the platform, including your IP address, device type and model, operating system, browser type and version, session duration, pages visited, games played, bets placed, and in-game actions. This data is used to improve platform performance, detect fraud, and ensure a consistent experience across devices.

1.5 Communications Data

If you contact rbazee via email or through our support channel, we retain a record of that correspondence, including the content of your messages, your contact details, and any attachments you provide. This data is used to resolve your inquiry, maintain a support history, and improve our customer service standards.

1.6 Marketing Preferences

Where you have opted in to receive promotional communications from rbazee, we retain a record of your marketing preferences, including the types of offers and notifications you wish to receive. You may withdraw your marketing consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing email.

rbazee processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which your data is used and the legal basis for each:

rbazee does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

3.1 Payment Service Providers

To process your deposits and withdrawals, rbazee shares necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay, as well as card network processors where applicable. These providers receive only the data required to complete the specific transaction and are contractually prohibited from using your data for any other purpose.

3.2 Identity Verification Partners

rbazee may use trusted third-party identity verification services to validate your KYC documents. These partners process your identity data under strict confidentiality obligations and data processing agreements, and are permitted to use your data solely for the purpose of identity verification on rbazee's behalf.

3.3 Game Content Providers

Third-party game studios — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — may receive limited technical data (such as session tokens and stake amounts) necessary to deliver their game content within the rbazee platform. These providers do not receive your full personal profile and are bound by their own data protection policies.

3.4 Legal & Regulatory Authorities

rbazee may be required by law or by a competent regulatory authority to disclose your personal data. In such cases, rbazee will share only the minimum data necessary to comply with the legal obligation and will, where permitted by law, notify you of such disclosure.

3.5 Business Transfers

In the event that rbazee undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any new privacy terms that may apply as a result.

rbazee uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. A cookie is a small text file stored on your device when you visit the rbazee website. The types of cookies we use include:

• Strictly necessary cookies: Required for core platform functions such as maintaining your login session, remembering your language preferences, and keeping your account secure. These cannot be disabled without affecting platform functionality.
• Performance & analytics cookies: Used to collect anonymous data about how players navigate the rbazee platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve platform reliability and speed.
• Functional cookies: Allow the platform to remember your preferences, such as your preferred deposit method or game category, so you do not have to re-enter them on every visit.
• Marketing cookies: Used only where you have consented to receive personalised promotional content. These cookies help ensure that any marketing communications you receive are relevant to your interests and gaming habits on the rbazee platform.

You can manage your cookie preferences through your device's browser settings. Please be aware that disabling certain categories of cookies may limit the functionality available to you on the rbazee platform.

rbazee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the rbazee platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and payment data cannot be intercepted in transit.
• Secure server infrastructure: rbazee's servers are hosted in secure data centres with physical access controls, 24/7 monitoring, and regular security audits.
• Access controls: Access to player personal data within rbazee is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Password security: Account passwords are stored in hashed form using modern cryptographic hashing algorithms. rbazee never stores passwords in plain text and will never ask you for your password via email or chat.
• Fraud monitoring: Automated systems monitor account activity and transactions around the clock for signs of fraudulent behaviour, account takeover attempts, or unusual patterns that may indicate a security incident.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, rbazee will notify affected players promptly and take all reasonable steps to contain and investigate the incident.

rbazee retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure. This retention period is required to comply with anti-money-laundering (AML) regulations, financial record-keeping obligations, and to enable the resolution of any disputes or legal claims that may arise after your account is closed.

Specific categories of data may be subject to different retention periods:

• KYC and identity documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial compliance requirements.
• Support communications: Retained for three years from the date of the last communication in each support case.
• Marketing preference records: Retained until you withdraw your marketing consent, and for a further period of one year thereafter as evidence of your prior consent.
• Technical and usage data: Retained in aggregated, anonymised form for up to three years for platform analytics purposes.

Once the applicable retention period has expired and there is no further legal basis to retain your data, rbazee will securely delete or anonymise your personal information.

As a player using the rbazee Service, you have the following rights in relation to your personal data. To exercise any of these rights, please contact rbazee at [email protected] with your registered account details and a clear description of your request. rbazee will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that rbazee holds about you, along with information about how that data is being processed.
• Right to rectification: If any personal data held by rbazee is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: In certain circumstances, you may request that rbazee delete your personal data. This right is subject to our legal obligations to retain certain data (as described in Section 6). Where deletion is not immediately possible due to a retention obligation, rbazee will restrict processing of your data instead.
• Right to restrict processing: You may request that rbazee limit the way in which your personal data is processed, for example while a dispute about its accuracy is being resolved.
• Right to withdraw consent: Where rbazee processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.

rbazee will not charge a fee for processing any reasonable data rights request. Where a request is manifestly unfounded or excessive, rbazee reserves the right to charge a reasonable administrative fee or decline to act on the request, and will explain the reason for doing so in writing.

The rbazee Service is strictly for adults aged 21 years and above. rbazee does not knowingly collect personal data from individuals under the age of 21. If rbazee becomes aware that personal data has been submitted by a person under 21 years of age, that account will be immediately suspended, any deposited funds will be returned to the source payment method, and all associated personal data will be deleted as promptly as is legally permissible.

If you are a parent or guardian and believe that a minor in your care has registered an account on rbazee, please contact us immediately at [email protected] so that we can take appropriate action without delay.

rbazee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made to this Policy, rbazee will update the "Last Updated" date at the top of the page and, where the change significantly affects your privacy rights, will notify registered players via email or a prominent notice on the platform.

Continued use of the rbazee Service after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how rbazee protects your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by rbazee, please contact our privacy team at [email protected]. We are committed to addressing all privacy inquiries promptly, fairly, and transparently.